Cancellation & Refund Policy

Overview

This Cancellation and Refund Policy outlines the terms and conditions under which Radisson Bareilly Airport processes cancellations and refunds for room reservations, event bookings, dining reservations, spa appointments, merchandise purchases, and other services.

Room Reservations

Standard Room Cancellation Policy

Special Rate & Package Cancellations

• Advance Purchase Rates: Non-refundable; no changes or cancellations permitted
• Seasonal Promotions: Subject to specific terms detailed at time of booking
• Group Bookings: Custom cancellation terms apply based on contract

No-Show Policy

If you fail to arrive on your scheduled check-in date without prior cancellation:

• You will be charged for the first night of your stay
• The remainder of your reservation will be cancelled
• No refund will be issued for the first night

Early Departure

If you check out prior to your scheduled departure date:

• A minimum of 24 hours notice is required
• One night's room charge plus applicable taxes may apply
• Remaining nights will be refunded according to the standard cancellation policy

Event Bookings

Corporate Events & Meetings

Social Events & Celebrations

• Wedding Functions: Custom cancellation policies apply based on contract
• Birthday/Anniversary Celebrations: 50% deposit is non-refundable
• Last-Minute Bookings: Events booked within 14 days of event date are non-refundable

Event Rescheduling

Event rescheduling requests will be accommodated subject to:

• Availability of requested alternative date
• Administrative fee of 5% of total event cost
• Rescheduling request made at least 14 days before original event date
• New event date within 6 months of original date

Dining Reservations

Standard Dining Reservations

• Cancellations made more than 4 hours in advance: No charge
• Cancellations made less than 4 hours in advance: No charge but noted in reservation system
• No-shows: May result in restrictions on future reservations

Special Dining Events

• Festive Dinners: 50% deposit required, non-refundable within 48 hours of event
• Chef's Table Experience: Full payment required at booking, 72-hour cancellation policy for full refund
• Wine Pairing Dinners: 72-hour cancellation policy for full refund

Private Dining

• 50% deposit required at booking
• Cancellations made 7+ days in advance: Full refund
• Cancellations made 3-6 days in advance: 50% refund
• Cancellations made less than 3 days in advance: No refund

Spa & Wellness

Individual Spa Treatments

• Cancellations made 24+ hours in advance: Full refund
• Cancellations made 12-24 hours in advance: 50% refund or rescheduling option
• Cancellations made less than 12 hours in advance: No refund
• Late arrivals: Treatment time may be reduced with no reduction in cost

Spa Packages & Day Passes

• Spa Packages: 48-hour cancellation policy for full refund
• Day Passes: 24-hour cancellation policy for full refund
• Group Spa Bookings: 72-hour cancellation policy for full refund

Fitness Classes & Wellness Programs

• Cancellations made 12+ hours in advance: Full refund or class credit
• Cancellations made less than 12 hours in advance: No refund
• Pre-paid class packages: Individual class cancellations subject to standard policy

Merchandise Returns

In-Store Purchases

• Items may be returned within 14 days of purchase
• Original receipt required for all returns
• Items must be unused and in original packaging
• Refund will be issued in the original form of payment

Online Purchases

• Items may be returned within 30 days of receipt
• Return shipping costs are the responsibility of the customer unless the return is due to our error
• Items must be unused and in original packaging
• Refunds will be processed within 14 business days of receiving the returned item

Non-Returnable Items

The following items cannot be returned or refunded:

• Personalized or custom-made items
• Food and beverage products once opened
• Personal care items once opened
• Sale or clearance items marked as "final sale"
• Gift cards and vouchers

Payment Methods & Refund Process

Accepted Payment Methods

• Credit/Debit Cards: Visa, MasterCard, American Express, RuPay
• Digital Payments: PayTM, Google Pay, PhonePe, UPI
• Bank Transfers: Direct bank transfers for event bookings and group reservations
• Cash: Accepted for in-person payments only

Refund Methods

• Refunds are processed using the original payment method when possible
• Credit/debit card refunds: Processed to the original card used for payment
• Digital payment refunds: Processed to the original payment account
• Cash payment refunds: By bank transfer or hotel credit
• Alternative refund methods may be arranged in special circumstances

Refund Processing Times

The following processing times apply for refunds after approval:

Please note that while we process refunds promptly, the actual time for funds to appear in your account may vary depending on your financial institution's policies.

Exceptions & Special Circumstances

Force Majeure

In case of cancellations due to circumstances beyond reasonable control (natural disasters, severe weather, government actions, etc.):

• Full refund will be provided or rescheduling option offered
• Supporting documentation may be required
• Processing may take longer than standard refund timeframes

Medical Emergencies

• Cancellations due to documented medical emergencies may qualify for full refund
• Medical documentation may be required
• Must be submitted within 7 days of cancellation

Service Quality Issues

If you experience service quality issues during your stay or event:

• Please notify hotel management immediately to allow for resolution
• Refunds or partial refunds may be considered on a case-by-case basis
• Documentation of the issue(s) will be required

Contact Us

If you have questions about our cancellation and refund policy or need to request a cancellation or refund, please contact us at: