Shipping Policy
Last updated: April 10, 2025
Overview
This Shipping Policy outlines how Radisson Bareilly Airport handles the delivery of merchandise, keepsakes, and gift items purchased from our hotel gift shop, online store, or through our guest services.
Hotel Gift Shop
Shop Hours & Location
- Location: Adjacent to the main lobby, ground floor
- Operating Hours: 7:00 AM - 10:00 PM daily
- Guest Room Delivery: Available during shop hours
- Contact Extension: 1234 from any hotel room phone
Gift Shop Merchandise
Our hotel gift shop offers a curated selection of merchandise including:
- Radisson Bareilly branded souvenirs and apparel
- Local Bareilly handicrafts and artisanal products
- Luxury toiletries and spa products used in our facilities
- Regional delicacies and packaged food items
- Travel essentials and convenience items
- Curated gift baskets for special occasions
In-Hotel Delivery Options
For guests staying at the hotel, we offer convenient delivery services:
- Room Delivery: Complimentary delivery to your room within 30 minutes during shop hours
- Express Delivery: Urgent deliveries available within 15 minutes (service charge applies)
- Gift Wrapping: Complimentary basic wrapping; premium gift wrapping available for a fee
- Personalized Notes: Complimentary with any purchase
- Special Occasion Setup: Room decoration with purchased items available (fees apply)
Hotel Operations Related to Shipping
Guest Package Services
- Package Reception: The hotel accepts packages for guests up to 7 days before arrival
- Package Holding: Packages can be held for up to 14 days after checkout
- Package Processing: Handling fees may apply for oversized packages
- Restricted Items: Perishable goods, dangerous materials, and illegal items will not be accepted
Luggage Shipping Services
- Left Luggage: Complimentary storage for checked-out guests for up to 12 hours
- Extended Storage: Additional fees apply for storage beyond 12 hours
- Luggage Forwarding: Coordination with shipping partners for forwarding luggage to next destination
- Luggage Pickup: Pre-arranged pickup from local addresses available (fees apply)
Shipping Methods
We offer the following shipping methods for merchandise:
Domestic Shipping
- Standard Shipping: Via India Post or regional courier services
- Express Shipping: Via BlueDart, DTDC, or DHL
- Same-Day Bareilly Delivery: Available for orders placed before 11:00 AM
- Priority Handling: Expedited processing available for an additional fee
International Shipping
- Economy International: Via India Post International
- Standard International: Via DHL or FedEx International
- Express International: Via DHL Express or FedEx Priority
The availability of specific shipping methods may vary based on your location and the items being shipped.
Delivery Times
Estimated delivery times are as follows:
- Within Bareilly:
- Same-day: Orders placed before 11:00 AM
- Next-day: Orders placed after 11:00 AM
- Major Indian cities: 2-3 business days
- Other locations in India: 4-6 business days
- International destinations:
- Asia/Middle East: 5-7 business days
- Europe/North America: 7-10 business days
- Rest of World: 10-14 business days
Please note that these are estimates and actual delivery times may vary due to factors beyond our control, including customs clearance for international shipments.
Shipping Costs
Shipping costs are calculated based on:
- Destination address
- Weight and dimensions of the package
- Selected shipping method
- Special handling requirements
Special Considerations
- Hotel Guests: Special shipping benefits available for in-house guests
- Radisson Rewards Members: Shipping discounts available for program members
- Bulk Orders: Custom shipping quotes for large orders
Exact shipping costs will be provided at checkout or at the time of purchase.
International Shipping
For international shipments, please note:
- The recipient is responsible for any customs duties, import taxes, or fees imposed by the destination country
- Some items (particularly food products and certain handicrafts) may be prohibited from import in certain countries
- Delays may occur due to customs processing
- Full tracking is provided for all international shipments
- Insurance is included for international shipments valued over a certain amount
We recommend checking your country's import regulations before placing an order for international shipping.
Lost or Damaged Items
In the event that an item is lost or damaged during shipping:
- We will file a claim with the shipping carrier within 24 hours of notification
- All shipments are insured up to the purchase value
- Depending on the circumstances, we will either replace the item or issue a full refund
- Please notify us within 7 days of the expected delivery date for lost items
- For damaged items, please provide photographs of the damage within 48 hours of receipt
- For hotel guests, immediate replacement of damaged items may be available from our shop inventory
Returns & Exchanges
Our return policy for shipped items:
- Items may be returned within 30 days of receipt
- Items must be unused and in original packaging
- Return shipping costs are the responsibility of the customer unless the return is due to our error
- Refunds will be processed within 14 business days of receiving the returned item
- Hotel guests may return items to the gift shop directly during their stay
- Exchange options may be limited for custom or personalized items
For detailed return instructions, please contact our customer service team.